Last updated: 16 September 2026
These Terms & Conditions govern your use of the Glade Landscaping website and explain the general basis on which we provide gardening, landscaping and property-care services. Any accepted written quote, proposal or service agreement forms part of these terms and will prevail to the extent of any inconsistency about a particular job.
1. Website information and enquiries
Information on this website is general in nature. Images, descriptions and project examples are provided to illustrate our services and may not represent the exact outcome, materials or conditions of every property. Submitting an enquiry does not create a binding service agreement.
2. Quotes and scope of work
A quote is based on the information available when it is prepared, including site access, measurements, visible site conditions and the requested scope. Unless stated otherwise, a quote is valid for the period shown on the quote. Work begins only after the quote or proposal has been accepted and any agreed deposit or scheduling requirement has been met.
Items not expressly included in the accepted quote are outside the scope. If hidden conditions, inaccurate information, restricted access or additional work becomes apparent, we will discuss any proposed variation and its price or timing before carrying out that additional work, except where urgent action is reasonably required to protect people or property.
3. Customer responsibilities and site access
You must provide safe and reasonable access to the work area and tell us about known underground services, irrigation, drainage, electrical cables, hazardous materials, access restrictions, pets, fragile items and any relevant strata, council or property requirements. Unless included in our written scope, you are responsible for obtaining required approvals and permissions.
4. Scheduling, weather and materials
Dates are estimates unless expressly confirmed as fixed. Outdoor work may be delayed by rain, extreme weather, unsafe site conditions, material availability or events outside our reasonable control. We will communicate material schedule changes as soon as reasonably practicable.
Natural products and living plants vary in colour, size, texture and growth. Where a specified product or plant is unavailable, we will seek approval before using a reasonably comparable substitute.
5. Care of plants, lawns and completed work
Successful establishment of plants, turf and gardens depends on ongoing watering, maintenance, soil conditions, weather, pests and other matters outside our control. We will provide any agreed care instructions. You are responsible for following those instructions after completion unless ongoing maintenance is included in the accepted quote.
6. Prices and payment
Prices, deposits, progress payments and due dates are set out in the accepted quote or invoice. You agree to pay undisputed amounts by the stated due date. If you believe an invoice is incorrect, please contact us promptly so the issue can be reviewed.
7. Changes, postponement and cancellation
Please notify us as soon as possible if you need to change, postpone or cancel scheduled work. Any cancellation or rescheduling charge will apply only where it was disclosed in the accepted quote or service agreement, or where permitted by law for reasonable, non-recoverable costs already incurred.
8. Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These include guarantees that services will be provided with due care and skill, be reasonably fit for any purpose made known to us, and be supplied within a reasonable time when no time is agreed. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.
9. Liability
To the extent permitted by law, we are not responsible for loss caused by inaccurate or incomplete information supplied to us, pre-existing or hidden site conditions, failure to follow care instructions, unauthorised work by others, or events outside our reasonable control. This clause does not limit liability that cannot be limited under the Australian Consumer Law or other applicable legislation.
10. Intellectual property
Unless otherwise stated, the text, branding, design and original images on this website are owned by or licensed to Glade Landscaping. They may not be copied, republished or used commercially without prior written permission.
11. Privacy and third-party links
Personal information submitted through this website is handled in accordance with our Privacy Policy. Links to third-party websites are provided for convenience; we do not control and are not responsible for their content, availability or privacy practices.
12. Changes to these terms
We may update these website terms from time to time. The current version will be published on this page with its effective date. Changes do not retrospectively alter an accepted quote or service agreement unless agreed in writing.
13. Governing law
These terms are governed by the laws of New South Wales, Australia. The parties submit to the courts and tribunals with jurisdiction in New South Wales.
14. Contact us
If you have questions about these terms, contact Glade Landscaping at info@gladelandscaping.com.au or 0426 829 488.